FAQ

LuAutumn curates a collection of silk clothing and accessories from independent Vietnamese makers and boutique brands. We focus on quality materials, thoughtful design, and craftsmanship that reflects the creative identity of each maker. More about us.

Many of the pieces we curate include handcrafted or hand‑finished details, depending on the maker. Each brand follows its own production methods, and craftsmanship may vary across collections.

Select the item you’d like, choose your size or style, and follow the checkout process on our website.

We currently ship to 7 markets: Australia, New Zealand, Malaysia, Singapore, United States, Canada, and the United Kingdom. If your market is not listed here, please let us know — we are actively evaluating our expansion plans throughout 2026.

Standard delivery to these markets typically takes 7–14 business days, depending on the destination and carrier.

Our full return and refund policy outlines eligibility, timelines, and the steps to initiate a return. You can find the details on our Return & Refund Policy page.

If you have a question that isn’t answered here, feel free to reach out through our Contact Us page. Our team will respond within 24 hours during working hours.