PRIVACY POLICY

- Effective Date: 26th February 2026
- Company: A&P Global Pte Ltd (operating the brand “LuAutumn”)
- Website: https://www.luautumn.com/
- Privacy Contact: privacy@luautumn.com

At LuAutumn, operated by A&P Global Pte Ltd, we value your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit https://www.luautumn.com/ or interact with us through our communication channels.

By using our website or services, you agree to the practices described in this policy.

1. Information We Collect

We may collect the following types of personal data:

1.1 Identity & Contact Information
- Full name 
- Email address 
- Phone number 
- Shipping and billing address

1.2 Order & Transaction Data
- Items purchased 
- Order details and history 
- Payment information processed by secure third-party providers 

We do not sell or rent your personal information.

4. Sharing Your Information

We share personal data only with trusted service providers essential for operating our business:

4.1 Shopify (ECommerce Platform)
Shopify processes:
- Checkout and order routing
- Payment coordination
- Fraud analysis
- Store analytics and cookies
Shopify Privacy Policy: https://www.shopify.com/legal/privacy 

4.2 Payment Providers
- Including Shopify Payments, PayPal, Stripe, or others offered at checkout.

4.3 Logistics & Delivery Partners
- Used to shipping and deliver orders.

4.4 Microsoft 365 (Teams, Outlook, OneDrive)
Used internally for:
- Email communication
- Customer support coordination
- Order management
- Document storage
Microsoft Privacy: https://privacy.microsoft.com

4.5 Analytics & Marketing Tools
- (e.g., Google Analytics, Meta Pixel if enabled)

4.6 Legal, Fraud, and Regulatory
- We may disclose data if required by law or necessary for fraud prevention. 

5. International Data Transfers

Your data may be processed or stored in:
- Singapore
- United States
- Canada
- European Union
- Other regions where Shopify, Microsoft, or our service partners operate

We use safeguards such as:
- Standard Contractual Clauses (SCCs)
- Secure, certified data centers
- Industry standard encryption 

6. Data Security

We use technical and organizational measures to protect your data, including:
- HTTPS/TLS encryption
- Secure servers and cloud environments
- Multifactor authentication (MFA) for admin access
- Access controls and permissions
- Regular security monitoring
While no system is completely secure, we follow industry best practices to protect your information.

7. Data Retention 

We retain personal data only as long as necessary for: 
- Order fulfillment
- Customer service
- Legal and tax requirements
- Business recordkeeping
Marketing data is stored until you unsubscribe or request deletion.

8. Cookies & Tracking Technologies 

We use cookies to:
- Enable essential website features (cart, checkout, account login)
- Improve site performance
- Analyze website traffic
- Personalize content or marketing (where permitted)
You may adjust your browser settings to refuse cookies. 
Certain features may not function properly without essential cookies.

9. Your Rights 

Depending on your local laws (PDPA, GDPR, CCPA), you may have the right to:
- Access your personal data
- Request corrections
- Request deletion
- Withdraw consent (e.g., for marketing)
- Object to processing
- Request data portability 

To exercise your rights, please contact: 
privacy@luautumn.com
We may request identity verification before processing your request.

10. Children’s Privacy 

- Our website is not intended for children under 13, or the minimum age required by your local laws.
- We do not knowingly collect personal data from minors.

11. Third-Party Links 

- Our website may contain links to external websites.
- We are not responsible for their privacy practices or content. 

12. Changes to This Privacy Policy